Eagles' Wings Blog | What business concerns can we address for you?

Boy this Guy Is P*ssed

By Joe McCullum | Dec 8, 2016

Okay you blew it; you dropped the ball in product, product delivery, or customer service. The customer is livid, and more than happy to let you know his level of frustration. What do you do now? Now, in this very minute, when the customer is in-your-face, possibly even screaming, you have one of your greatest […]

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Two Fold Philosophy on Mistakes

By Joe McCullum | Oct 8, 2016

“UH-OH” Is there a more ominous sound to come out of an employee’s mouth?  Don’t you just love it when a staffer starts avoiding you, continuously shuffling by trying to stay below the radar?  You recognize that they have a problem they are afraid to bring before you. Almost without exception their demeanor forebodes that […]

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By Joe McCullum | Sep 8, 2016

Budget is Accounting and Finance’s version of a four letter word. There is no such thing as an accurate budget, but a good budget is a great tool.  Dwight D. Eisenhower, Commander in Chief (President) during World War II said “In preparing for battle, I have always found that plans are useless but planning is […]

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